With so many forms of “social” media being used today, it’s somewhat surprising that less and less people want to experience real human interaction when scheduling appointments, booking a service or even ordering a pizza. In general, people want to put in the lowest amount of effort possible to receive the highest quality service available. With this distaste for social interaction, you may be wondering what the best method is for getting people to contact your business, and a great option for that is online scheduling.
Many industries have already adopted online form completion or appointment scheduling systems. So whether you own a residential cleaning service, a law firm or home remodeling business, the ability to book an appointment from your website can make a huge difference in appealing to potential clients.
Why are more people scheduling appointments online?
Digital marketing website eMarketer has found, through research , that more and more people are using mobile devices to access the Internet. But despite the fact that mobile Internet use is higher than desktop Internet use, mobile users are more likely to schedule an appointment through an online form, rather than calling from their phones.
That means that having a reliable online appointment scheduling system is crucial to the accessibility of your business. It gives users multiple options to choose from when working with your business, including scheduling by phone, email or online form.
Self-scheduling is growing in various fields
At Locallogy, we have tracked the source of website visitors for 18 of our clients who are part of the maid service industry. We found that in July of 2016, 50% of all website traffic came from visitors using mobile devices, while the other half of traffic came from a desktop computer. However, even with half of site visitors using a mobile phone, only 39% of all calls came from someone accessing these websites on a mobile device. That means 61% of calls came from desktop users.
On the other hand, 53% of all email leads came from mobile users, a much bigger percentage than the 39% of phone calls from mobile devices. So what does all this mean? It means that people accessing the maid services websites from their mobile devices were much more likely to communicate via an online form rather than calling to schedule an appointment.
Considering that 61% of users who didn’t call in were already on their mobile devices, that is a pretty significant percentage.
Clearly, there is a massive draw to this service, which only continues to grow with technology. But it’s not just the house cleaning industry that can take advantage of online communication. Other popular industries that are adopting online scheduling include:
How does it work in your business’s favor?
Giving people the option to book an appointment directly from your website makes them more comfortable working with you. The pressure is instantly taken off the client, and he or she will be more likely to schedule an appointment on the spot. Along with this painless process of making an appointment, online scheduling tools often work with the user’s personal calendar to ensure they never miss a beat.
Perhaps you, like many small businesses, don’t have a secretary to answer calls, respond to emails and talk to potential clients throughout the day. Integrating a self-scheduling module on your website allows you to focus on the services you provide customers rather than constantly answering the phone or calling people back after hours to schedule appointments.
Here’s a few features most online scheduling modules will include to make running your business easier:
If you haven’t already adopted an online scheduling feature for your business’s website, we would highly recommend adding it to your inventory of helpful tools. By doing this, you will make scheduling easier for your clients, and your business will stay organized and hassle-free.
If you’ve ever read content on the Internet—a blog, product pages on Amazon, instructions on how to tie a tie—you know that visuals are essential to keeping you on the page.
So as the manager of your website, you realize just how important images are to keeping your visitors engaged and interested in what you have to offer. For product- or service-based businesses in particular, quality images can be the difference in total success or total failure of your site.
But did you know that images can do a lot more for your webpage than just supplement your content?
That’s right. Your images, just like your content, can be optimized for SEO benefits, making them more search-engine friendly. Optimizing your images for SEO benefits will give your page an added boost by including more keywords and giving Google more content to rank in searches.
Getting customers to leave you reviews is one of the most important marketing strategies you can use. You know it. We know it. Let’s move forward.
Many businesses have reviews all over the Internet, from Yelp to Facebook and everything in between. But what’s the point of having an abundance of solid reviews if potential customers aren’t seeing them at the right time—when they’re on your site looking at your services? We fully believe that all business owners should display their reviews on their website in a way that proves your reviews are legitimate.
Our solution: an online review presenter.
The digital world is constantly changing. Every day, programs are updated, trends shift and Google edits its algorithms. With so many frequent changes, anyone who wants to maintain a successful online presence—like all digital marketers—has to keep up with the trends. Even the experts have to stay on top of their game if they don’t want to fall behind.
Several months ago, we published an article that explained why it’s crucial that your website is optimized for ‘near me’ searches. For example, instead of searching for “flower shop Cleveland, Ohio,” more searchers were replacing the location name with “flower shop near me.” It provided more accurate results based on the user’s physical location, rather than the broad location.
A lot of people fixate on being the number one result on Google. It’s easy to understand why; those number one results are often the first links we click on when doing a search. After all, Google puts those results at the top of the page for a reason, right?
Many times, Internet marketing performance is solely judged by rankings and how high you can get on Google. But contrary to belief, this is not the best way to measure your return on investment. There are other metrics that will tell you way more about the success of your campaign’s performance than just the average position.
We’ve discussed how important it is to have reviews of your business on your website, and you know that reviews can have a positive effect on your business. But the more difficult part is figuring out how to get clients to leave reviews in the first place. Where do you start? How do you get people to only leave positive reviews? It might seem like a tricky business—and we’ll admit, there is a formula to it—but getting clients to write reviews isn’t as hard as it sounds.
Here are five easy steps you can follow to motivate your clients to leave a review of your business.
When making any important decision, it’s important to weigh your options. In the case of creating a new website, the advantages that come with each option can be a major determinant in which website platform you decide to go with. In our two recent blogs detailing the Locallogy Rapid Platform , we’ve covered what exactly the service is and the functional features that you have access to as a user. Now, we want to tell you about the advantages to using our website platform.In addition to having a cost-effective, customized website built by our team of professionals, you’ll experience a number of management advantages that help your website run faster, safer and smarter.
We recently unveiled the Locallogy Rapid Platform , our newest web building service that allows you to have a cost-effective website created for you by our team of digital marketing experts. It’s the best way for your small business to quickly get a customized website without paying top dollar to have your site maintained by the professionals who are creating your site.
So how do we offer such a quality service for a low monthly price? We’ve built in a variety of great features that let you directly manage your website so you can quickly and easily make edits without crashing your own website.
Once your website is up and running, there are a number of helpful features that make editing and using your site easier on both the backend (what you can edit) and frontend (what visitors will see). From choosing your own color scheme to previewing capabilities, these features work together to create a flawless user experience.
These features all boil down to three specific functions that are crucial for any website platform: customization, usability and responsiveness .
When it comes to building a website for your business, you typically have two options: invest in a high-end, custom-built website made by digital marketing experts, or go with the cheaper option by using a content management system like WordPress or Wix to personally manage your site on a template platform.
For some businesses, a website fully designed from scratch is the best option. It gives the business owner the ability to customize every last detail, down to the coding on each page. For others who don’t need a complex site, a simple CMS that allows content to be easily managed will suffice. But for many businesses, neither of these options are exactly what their looking for, which is something in the middle. Something that allows for a customized website built by professionals at a fraction of the cost of a full website design.
Something like the Locallogy Rapid Platform.
Video content is taking over the Internet. Several years ago, the place you were most likely to find this kind of content was YouTube, where you could look up any kind of funny, instructional or music video imaginable. Today, you can find Internet videos everywhere you look: Facebook, Snapchat, Instagram and news network websites. And according to data, it’s a trend that’s not going away.
In a recent visual networking report done by Cisco , it is estimated that global “video traffic will be 82 percent of all consumer Internet traffic by 2021, up from 73 percent in 2016.” So it’s no surprise that businesses have been jumping on board in an effort to keep their audiences’ attention and create content that has more share potential.
Incorporating videos onto your site might seem like something that doesn’t apply to a service-based business like yours. But visuals are a pretty powerful tool when it comes to getting (and keeping) the attention of your customers. Yes, images are crucial to a successful business website, but customized videos are a more engaging way to showcase your products or services. In fact, it’s something we use as a marketing tool for our customers.
We’re all familiar with the concept of saving the best for last. But when it comes to the content on your website, your approach should be the exact opposite. You may not realize it, but the order of your content often determines the rate of conversion your website sees. This concept is known as content hierarchy. Whether you’re a business owner who is creating services pages on your website or you’re just running a personal blog on the Internet, content hierarchy is something that affects the success rate of your web page.
Let’s start at the beginning.